Item(s) are available for return once they are purchased in store or have shipped for online purchases. A full refund, excluding shipping charges, will be issued on unworn and unwashed merchandise with original tags within 45 days to the original form of payment. Items that are beyond 45 days from that date will no longer be eligible for return.

Items marked “Custom Items”, “Clearance”, or “Final Sale” are not eligible for return or exchange. “Custom Items” and items marked “Final Sale” cannot be returned or exchanged and are not subject to price adjustment. “Custom Items” shall mean and include without limitation footwear with patches adhered or affixed to the footwear, footwear with replacement laces and insoles, and used patches.

Products created for collaborations or special events cannot be returned or exchanged unless they’re defective or flawed.

At this time online purchases currently cannot be returned or exchanged in store.

Our returns take up to 10-14 business days to process after we receive the package. Please note that it may take additional time to post your account depending on your bank or financial institution.

As of August 15, we will no longer issue instant credit. We will continue to accept returns and exchanges, but refund will be issued upon receiving your return at our warehouse.

If there is a quality issue with your item, click here for our warranty policy.

RETURNING ONLINE ORDERS

Want to return an online item? Have your heydude.com order number and billing zip code ready and follow our simple step-by-step instructions.

• 1. Initiate your return
• 2. Enter your order number and zip code
• 3. If the order qualifies, you can choose whether you want to return or exchange
• 4. Select the item(s) you’re returning
• 5. Choose one of the return reasons provided
• 6. Then, Select ‘return items’ in the far right corner
• 7. You should receive your prepaid return label through the portal or via email